Refund & Return Policy – TongShop

At TongShop, we are committed to ensuring a smooth shopping experience for all our customers. Please read our refund and return policy carefully before placing your order.

📦 1. Return Policy

✅ Return Eligibility

  • Grocery Items: Due to the perishable nature of groceries, returns are only accepted if:
    • The item is damaged, expired, or incorrect.
    • You notify us within 24 hours of receiving the product.
  • Non-Perishable Items (e.g., handicrafts, home goods, accessories):
    • Returns are accepted within 3 days of delivery.
    • Products must be unused, unopened, and in original packaging.

❌ Non-Returnable Items

  • Opened or used products.
  • Items without original packaging.
  • Items returned after the eligible period without valid reason.

💸 2. Refund Policy

📝 When Refunds Are Issued

You may be eligible for a refund under the following conditions:

  • The product is damaged, defective, expired, or incorrect.
  • The item is unavailable/out of stock and cannot be replaced.
  • Your returned item meets all return conditions and is approved by our team.

⏳ Refund Timeline

Once approved:

  • Refunds will be processed within 7–10 business days.
  • Payment will be refunded to your original payment method (e.g., bKash, Nagad, Card).

🔄 3. How to Request a Return or Refund

Please contact us with the following information:

  • Order number
  • Product name
  • Reason for return/refund
  • Clear photo of the item (if applicable)

📧 Email: info@tongshopbd.com
📞 Phone: +880 1719 551690
🕒 Business Hours: 8:00AM – 10:00PM

⚠️ Important Notes

  • Do not return any product without prior confirmation from our team.
  • We reserve the right to reject any return/refund that doesn’t meet our policy terms.