Frequently Asked Questions (FAQ)

1. What kind of products do you sell?

We offer a wide variety of items including daily groceries, handmade crafts, household essentials, personal care products, and more — all at competitive prices.

2. How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to enter your shipping information and select your preferred payment method to complete the order.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery in select locations. You can see the available payment options at checkout.

4. How long will delivery take?

Delivery usually takes 1–3 business days within major cities and up to 5 days for other locations. Delivery times may vary during public holidays or due to high demand.

5. Is there a delivery charge?

Delivery charges depend on your location and the size of your order. We often offer free delivery on orders over a certain amount — check our promotions for details.

6. Can I return a product?

Yes, we accept returns for eligible products within a specific timeframe. Please read our Refund & Return Policy for full details.

7. What items are not eligible for return?

Perishable items like fresh food or opened hygiene products are not eligible for return unless they are defective or damaged upon delivery.

8. How do I contact TongShop customer support?

You can reach us via:

9. Do you ship outside Bangladesh?

Currently, we only ship within Bangladesh. Stay tuned — we may expand in the future!

10. Are your handicrafts handmade?

Yes, most of our handicraft products are handmade by local artisans, ensuring uniqueness and cultural authenticity.