Terms and Conditions

Terms and Conditions – TongShop

Welcome to TongShop! By accessing or using our website (https://tongshopbd.com), you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By placing an order or using any service from TongShop, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use this website.

2. Eligibility

You must be at least 18 years old or have parental/guardian permission to shop on TongShop. By using the site, you confirm that you meet this requirement.

3. Products & Pricing

All products and prices are listed in Bangladeshi Taka (৳) and include applicable VAT where required.
We reserve the right to change product prices, descriptions, or availability at any time without prior notice.
Product images are for illustration purposes. Actual items may vary slightly in color, packaging, or design.

4. Orders & Payment

Orders are confirmed only upon successful payment through accepted methods (e.g., bKash, Nagad, Card, Cash on Delivery).
TongShop reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraudulent activity.

5. Delivery

We aim to deliver products within 1–5 business days, depending on your location.
Delivery timelines are estimated and may be affected by external conditions (weather, strikes, etc.).
Free or discounted delivery offers may be subject to a minimum order value.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy. We only accept returns for eligible products and within the specified timeframes.

7. User Conduct

You agree not to:

Use the website for unlawful or fraudulent purposes.
Post or transmit any abusive, offensive, or misleading content.
Interfere with the website’s security or functionality.

8. Intellectual Property

All content on TongShop (text, logos, images, product data) is the property of TongShop and protected by copyright and intellectual property laws. Reproduction or misuse is prohibited without written permission.

9. Limitation of Liability

TongShop shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be resolved in the courts of Bangladesh.

11. Modifications

We reserve the right to update or change these Terms at any time. Changes will be effective once posted on this page. Continued use of the site after changes means you accept the updated terms.